Clienti dirottati alla concorrenza: quando il dipendente deve risarcire il datore di lavoro
June 25 2026

Clients diverted to competitors: when an employee must compensate the employer

Through Ordinance No. 16300 of May 26, 2026, the Supreme Court of Cassation precisely outlines the boundaries of an employee's duty of loyalty. The Court clarifies that diverting clients while the employment relationship is still active constitutes an independent breach of contract, making it unnecessary for employers to prove elements of unfair competition to claim damages.

The case and the regulatory context

The dispute under review stems from the resignation without notice of a physician who served as the technical director of a healthcare facility's dialysis department. The employing company, which subsequently entered bankruptcy proceedings, initiated an action for damages against the professional. The company complained about the depletion of the department, which saw its patient count drop from approximately eighty to about ten immediately following the employee's departure. The Court of Appeal established that the worker, in the days preceding his resignation, contacted patients to direct them toward a competing healthcare facility. The same decision, however, excluded the liability of two other doctors involved, as they were merely independent contractors not subject to an employment relationship of subordination.

The legal issue examined

The core issue concerns the extension of contractual duties typical of subordinate employment compared to independent collaborations. The appellant challenged the order to pay damages, raising two primary objections. On one hand, he highlighted the absence of conduct constituting unfair competition under the Civil Code. On the other hand, he emphasized the healthcare facility's failure to pay his remuneration for over six months. The Supreme Court therefore had to clarify whether an employer's failure to pay wages suspends the effectiveness of the duties of loyalty and whether corporate protection necessarily requires proof of typical anti-competitive conduct.

The court's decision and the ratio decidendi

Through the ruling in the file cass-civ-sez-lavoro-ord-data-ud-09-04-2026-26-05-2-2.pdf (Ordinance No. 16300 of May 26, 2026), the Labour Section of the Supreme Court of Cassation rejected the doctor's appeal, confirming the penalty framework. The ratio decidendi is based on the autonomy of the duty of loyalty provided for by Article 2105 of the Italian Civil Code. The panel specified that this duty requires the employee to refrain from conduct contrary to the employer's interests. This obligation does not coincide with the prohibition of unfair competition regulated by Articles 2598 et seq., which governs objective relations between competing businesses.

Case law interpretation extends the scope of Article 2105 of the Civil Code by integrating it with the general principles of contractual fairness and good faith. Consequently, the predetermination of patient diversion carried out prior to resignation directly harms company assets. The judges established that the conduct is relevant even for its mere potential to cause harm. Furthermore, the Supreme Court rejected the defense argument based on payment delays: the employer's non-performance does not authorize the employee to violate the duty of loyalty as long as the contract remains formally in force.

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